Return & Refund

Free Return 

TuscanTailor always offers free returns.

If you are not satisfied with the item you received, we’ll be more than happy to solve your issue.

Return must be arranged within 14 days of receiving your order. 

How to Return

To request a return, please send an email to hi@tuscantailor.com with your order number and the items to return.
Once completed, TuscanTailor will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.

Please follow attentively all given instructions. Make sure to print, and use the proforma invoice and shipping label provided by TuscanTailor. If the instructions are not followed correctly or if the provided documents are not used, Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund.

Please don’t return the order by yourself, we don’t accept assigned port.

Refund

Within 10 working days on receipt of the goods you will be accredited the amount with the same method you used upon making the purchase if possible (Credit Card, Debit Card or Paypal). 

Return Terms & Conditions to obtain the refund:

  1. We will accept only items not worn or damaged.
  2. The goods to be returned must be put inside the original packing, which must be securely sealed with adhesive tape.
  3. The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
  4. Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
  5. In the case of defective or incorrect merchandise, we invite clients to immediately contac:  hi@tuscantailor.com. TuscanTailor reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  6. In the case that the return shipment requires pickup or the payment of any added fees, TuscanTailor reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
  7. Pickups for all authorized returns with TuscanTailor courier account numbers must originate from the same country of the original shipment.
  8. TuscanTailor reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
  9. In the case that the return shipment requires pickup or the payment of any added fees, TuscanTailor reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

TuscanTailor reserves the right to refuse the refund in case that the clothes show evident signs that it has been used or damaged. Items of clothing that have been modified won’t be accepted.

Any shipping that doesn’t meet the prior conditions will be sent back to the client without any refund.

For information email to hi@tuscantailor.com.

Thanks for your cooperation.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.